Patient Information

MARYLAND OFFICE
314 Franklin Ave., Suite 105-B
Berlin, Maryland 21811

Phone: 410-641-1900
Fax: 410-641-9473
Click Here For Directions

DELAWARE OFFICE
88 Atlantic Avenue
Ocean View, Delaware 19970

Phone: 302.541.4500
Fax: 302.541.0994
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PRACTICE HOURS
Berlin: Monday-Thursday 8:30 am-5:00 pm
           Friday 8:30 am-3:00 pm

Ocean View: Monday – Thursday 8:30 am-12:00 noon

APPOINTMENTS & SCHEDULING
All scheduling of office visits is done by our Reception Desk. All scheduling of surgeries is done by the assistants for each individual Surgeon.

Except in the case of emergencies, it is not our policy to see patients without an appointment. We understand that it is tempting to bring someone with you in hopes that they can be seen as well during your appointment time, but in fairness to those who have waited for an appointment, we are not able to see anyone without a scheduled appointment. We appreciate your understanding in this matter.

Also, because of our volume of bookings, we are only able to address one problem per office visit. You will need to schedule additional appointments on separate days if you have multiple concerns.

You should receive a reminder call to confirm your upcoming appointment. Please give the courtesy of a 24 hour notice for cancellations.

ONLINE FORMS
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Please bring the following items with you to appointments:
  • A copy of your insurance card(s) or other health coverage information. Some insurance carriers require you to have a referral or primary care physician authorization before treatment is given. Please check with your carrier if you are in doubt. Please confirm that your referral has been received.
  • X-rays or MRI’s not older than twelve or eighteen months (if available). Please note that we are able to view on line X-rays and MRI’s from Atlantic General Hospital, Progressive MRI, and Peninsula Imaging.
  • Co-Pays
  • A photo ID
  • A current list of medications that you are taking.
  • For Self Pay patients, a $300 deposit is required at the time of check-in. For any balance over $300, we are willing to set up a monthly payment plan for your convenience.
HEALTH CARE PLANS ACCEPTED
We accept most major insurance plans, as well as Worker's Compensation. Out of Network Benefits welcome.

BILLING INFORMATION
We will be glad to bill you insurance plan for you. Please understand that you as the patient are ultimately responsible for any unpaid or uncovered charges incurred during your care with us. Unfortunately, we are not able to wait for payments until settlement of pending legal litigation. We ask that your payments be made promptly upon the receipt of a bill. Payments can be mailed to:

     Atlantic Orthopaedics, P.A.
     PO Box 3899
     Ocean City, MD 21843-3899

If you have any billing questions, please feel free to contact our billing office at 1-800-322-4606.

For your convenience, we accept the following credit cards:
VISA
MASTERCARD
DISCOVER

WORKER’S COMPENSATION:
For patients whose injury is work related, you must provide the office with the name and billing address of the Workman’s Compensation Insurance Company, a Case Manager’s name and telephone number along with a Claim Number. Understand that we will be required to provide documentation to your Case Manager so that they are able to efficiently manage your care.

MEDICAL RECORDS:
If in the future you need to request certain medical records from our office, please be aware that the request could take 10 days – two weeks before you receive the information. We make every effort to fulfill all medical records requests as quickly as possible. All requests must be accompanied with a Request for Medical Records Release signed by the patient or their legal representative.

Please contact our Medical Records Department if you have any further questions.

SURGERY:



Some of our patients require corrective surgical procedures. All surgeries are performed at:

Atlantic General Hospital
9733 Healthway Drive
Berlin, MD 21811
410-641-1100

The assistants for the physicians will review instructions with you prior to your surgical procedure. Some patients require prior Laboratory testing, an EKG or Cardiac Clearance. You will be required to have someone drive you home from the surgery. Remember to follow all of their instructions carefully.
  • It is a good idea to wear loose, comfortable clothing that is easy to put back on after surgery.
  • NO ALCOHOLIC BEVERAGES for 24 hours prior to surgery.
  • Do not eat or drink anything after midnight the night before surgery.
If you become sick prior to your surgery, call your surgeon. If you wake up sick the day of surgery, call the Surgical Services Department at 410-641-9620.

Atlantic General Hospital offers a Pre-Operative Education Class for Joint Replacement Patients. You are encouraged to participate in this class to help you understand each step involved in joint replacement and your recovery process. Topics discussed in this session are:
  • Pre-Operative Planning
  • Anesthesia and Pain Management
  • Post-Operative Plan of Care
  • Discharge Options and Planning
Classes are offered twice each month on the second and fourth Thursday from 10 AM until 12:30 PM. Call the Clinical Leader at 410-641-9131 or 1-877-641-1100 ext 9131 to register to attend this very important class.

AFTER HOURS CONCERNS:
Please note that our physicians are on call for after hours concerns that are an EMERGENCY. You may call our regular office telephone number at 410-641-1900, and the answering service will page the physician on call. Please limit your concerns to emergency situations only. For all other concerns, such as scheduling or changing an appointment, requesting medication refills or other non-urgent concerns, please call during regular business hours.

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Atlantic Orthopaedics, P.A.
Atlantic Orthopaedics, P.A.
phone 410-641-1900     fax 410-641-9473
314 Franklin Ave., Suite 105-B
Berlin, Maryland 21811

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